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Analysis of the end-to-end passenger experience, from pre-travel & check-in, to in-flight & arrivals. Weekly news & analysis, regional and global events
- 31articles · 30d
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- Aug 20, 2026earliest in window
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News
IAG, DFW, All Nippon Airways, MUC, Turkish Airlines and Japan Airport Terminal among winners in FTE Global Pioneer Awards 2026
5+ day, 4+ hour ago (982+ words) Digital Transformation | FTE Event News | On the Ground | Up in the Air // Sep 2026 IAG is also investing in technologies with sustainability potential. Through IAGi Ventures, it has invested in MAKO, developer of Flightfilm, a shark skin-inspired adhesive film designed to…...
Air Canada introduces new mobility aid policy to improve accessibility and passenger experience
2+ week, 21+ hour ago (419+ words) Up in the Air // Aug 2026 Air Canada has announced a new mobility aid travel policy designed to make travel simpler, more consistent and less stressful for customers who travel with mobility aids, including customers participating in adapted sports. The policy…...
Qantas brings lie-flat beds and privacy doors to A321XLR
2+ week, 21+ hour ago (555+ words) Cabin Design & Interiors | Up in the Air // Aug 2026 Demand for premium travel continues to outpace Economy, with premium cabin revenue growing at twice the rate of Economy across Qantas’ international network. The next-generation aircraft joining the fleet carry a higher…...
American Airlines expands Flagship Dining access with enhanced premium experience
2+ week, 4+ day ago (308+ words) Lounges & Gates | On the Ground // Aug 2026 American Airlines – a Headline Partner of the 20th anniversary edition of FTE Global, taking place in Dallas, Texas, on 8 to 10 September 2026 – is expanding Flagship Dining, its premium sit-down dining experience available in Flagship lounges at…...
Qatar Airways advances high-speed inflight connectivity with Starlink fleet expansion
2+ week, 4+ day ago (407+ words) Connectivity | Up in the Air // Aug 2026 Qatar Airways has become the first airline to operate Starlink-equipped Boeing 787-9 aircraft, globally. The carrier has also completed Starlink rollout across its Boeing 787-8 sub-fleet in seven months, bringing the total number of its Starlink-equipped…...
JetBlue opens second BlueHouse lounge at Boston Logan International Airport with expanded access
2+ week, 4+ day ago (634+ words) Lounges & Gates | On the Ground // Aug 2026 JetBlue is opening its second BlueHouse airport lounge at Boston Logan International Airport Terminal C. With the opening of BlueHouse in JetBlue’s second largest focus city, the airline has also announced it will expand its…...
American Airlines to transform narrowbody fleet with seatback screens and more premium seating
3+ week, 3+ day ago (355+ words) Cabin Design & Interiors | IFE | Personalisation | Up in the Air // Aug 2026 “We’re making one of the most significant investments in the onboard experience in our history,” said American’s Chief Customer Officer Heather Garboden. “From next-generation seatback entertainment at every seat to…...
KLIA expands passenger experience with Kepler Club’s Smart Sleeping Cabins
3+ week, 3+ day ago (384+ words) On the Ground // Aug 2026 Through the Kepler membership platform launched in 2025, guests checking in via the app can personalise their stay by selecting a mood – Rainforest, Desert, Ocean, Mountain, or Fire – which sets the cabin’s lighting and soundscape on arrival…...
Lufthansa Group launches free high-speed Starlink connectivity as 850-aircraft rollout begins
3+ week, 3+ day ago (395+ words) Connectivity | Up in the Air // Aug 2026 Lufthansa Group has launched free high-speed connectivity from Starlink, with a Lufthansa Airbus A320neo the first to offer the new product. Travellers will experience an internet bandwidth above the clouds that, in many cases, is…...
Delta rolls out AI-powered Concierge to all SkyMiles Members
3+ week, 3+ day ago (386+ words) Digital Transformation | Up in the Air // Aug 2026 Delta Concierge is now available to all SkyMiles Members in the Delta app, helping customers manage travel needs including support during disruptions, customer-initiated cancellations, bag tracking and SkyMiles account details directly through the…...