11+ hour, 33+ min ago   (266+ words) Keep up with all the key people movements in the brand, platform and corporate ecosystem in Storyboard18’s CXO Moves. Here’s a round‑up of the executives who’ve taken on new mandates, exited long‑held roles or stepped into leadership positions…...

14+ hour, 27+ min ago   (496+ words) Published on 14 September 2026 Mackay Regional Council is inviting residents to share their thoughts on their recent experiences with council services as part of its ongoing work to make every customer interaction easier, faster and more convenient. The short customer experience…...

19+ hour, 49+ min ago   (56+ words) Full-time · Posted 13 Sept 2026 What you will do We are looking for a technical leader to build and lead this team. You start as an individual contributor, lay the technical foundation, and then take on management responsibilities as the team grows…...

22+ hour, 29+ min ago   (904+ words) Most callers understand that a brief wait may be part of reaching the right person. What makes that wait frustrating is often not the length of time, but the feeling that nothing useful is happening. A carefully written message can…...

1+ day, 6+ hour ago   (359+ words) Published by Bdaily Bdaily Business News on 13 Sep 2026 West Yorkshire-based furniture ecommerce business Flair Furniture Group has appointed Paul Atherton as group chief executive as founder Ashley Hainsworth moves to chairman. Paul will take up the role on October 1, bringing…...

23+ hour, 59+ min ago   (698+ words) A shopper discovers a dress in an Instagram video. She checks the website, asks about sizing through a message, then visits the store. The sales assistant cannot find the item. An email arrives later advertising the same dress, even though…...

1+ day, 17+ hour ago   (1280+ words) The objection customers give you isn’t always the reason they walk away. Here’s how to uncover what’s actually stopping the purchase. So you lower the price. So you follow up. So you assume they weren’t ready. But what if you’re…...

2+ day, 23+ hour ago   (487+ words) Long before a customer speaks with a human representative, AI may already be shaping parts of their experience with a brand. As AI becomes more deeply embedded in digital customer journeys, automated systems can interpret signals, make recommendations and influence…...

5+ day, 6+ hour ago   (1295+ words) A customer rarely experiences a company as an org chart. They see the checkout page that loads slowly, the support agent who remembers their problem, the delivery update that arrives at the right moment, or the return process that takes…...

1+ week, 6+ day ago   (909+ words) Empathy is too often considered a nice-to-have “soft” skill when hiring and training customer service professionals. But when your agents pick up the phone or join a chat, it’s because something has gone wrong for a customer. Offering them empathy…...