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Voice of Customer & Research
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How to conduct interviews: The right way.
12+ hour, 8+ min ago (1406+ words) I have been conducting technical interviews for almost 20 years, in person and remotely, in different technologies and for different roles and levels of …...
When Stakes Are High, Your Customers Need Human Empathy, Not Scripts
1+ week, 4+ day ago (909+ words) Empathy is too often considered a nice-to-have “soft” skill when hiring and training customer service professionals. But when your agents pick up the phone or join a chat, it’s because something has gone wrong for a customer. Offering them empathy…...
How Empathy Is Influencing Modern Business Practices
1+ week, 2+ day ago (658+ words) Kozlova's experience suggests that even highly technical industries are shaped by human relationships and communication. How Empathy Is Influencing Modern Business Practices Kathrin Kozlova on why emotional intelligence is becoming an increasingly important consideration in business. Kathrin Kozlova has spent…...
Artistic Literacy as an Executive Multiplier: A Competency Analysis for the Modern Workplace
16+ hour, 3+ min ago (27+ words) 1. The Strategic Convergence of Art and Leadership In today’s volatile and hyper-connected business …...
The Best Strategy Is the One the Organisation Can Actually Execute
22+ hour, 9+ min ago (983+ words) A strategy can look brilliant on a PowerPoint slide and still fail in the real world. The market may be enormous. The customer need may be obvious. The competitive landscape may look attractive. The financial projections may show an impressive…...
How Leaders Can Overcome Roadblocks to Creativity
3+ day, 3+ hour ago (279+ words) Leaders need creativity to innovate, grow, and adapt to fast-paced changes in the business world spurred by rapidly evolving technologies such as AI. As scholars note, however, creativity embeds inherent tensions between introducing something radical and novel while also being…...
Caroline Ellison has joined Manifund
1+ day, 9+ hour ago (734+ words) Austin: I’m happy to announce that Caroline Ellison has accepted a role at Manifund, to develop our funding platform and research how to effectively direct philanthropic dollars. In fact, she started a work trial on July 13, which converted to a…...
Translation Is Not a Multicultural Marketing Strategy
1+ day, 1+ hour ago (797+ words) Imagine a company spends months developing a new marketing campaign. The audience is researched. The messaging is tested. The visuals are carefully selected. The media strategy is mapped out. Every word of the campaign is designed with a particular consumer…...
Dig Energy Completes its First Commercial Installation of Geothermal Heating and Cooling
1+ day, 7+ hour ago (258+ words) The physics and operational economics of geothermal have been proven for over a century, but implementation has been stymied by high drilling and installation costs. Dig's compact, modular rig was built to solve those challenges, specifically. The project at Suffolk’s…...
DOE opens Geothermal Center of Excellence in Golden, Colorado to target gigawatt-scale output
1+ day, 12+ hour ago (469+ words) The U.S. Department of Energy launched its Geothermal Center of Excellence at an in-person event hosted at the National Laboratory of the Rockies (NLR) campus in Golden, Colorado, bringing together DOE leadership and staff, NLR and National Energy Technology Laboratory (NETL)…...